Help & Support - Technology
Classroom
We would like to provide an important update regarding AV support and IT service requests:
For all AV-related requests, please contact x6911 directly. This line is staffed Monday through Friday, 7:00 AM to 4:00 PM and is the primary contact for audiovisual support. AV support requests do not require ticket creation through the TAC system—simply call x6911 for assistance.
For all other IT-related services, such as problem resolution, new computer equipment, application or web services, network issues, firewall requests, telephone inquiries, or project-related needs, please continue to initiate service requests through the Technology Assistance Center (TAC). Requests can be made by the following methods:
- Call the TAC at x1046
- Email ithelp@nps.edu
- Submit a ticket through the online portal
The TAC remains your centralized resource for all non-AV-related IT support at NPS.
Thank you for your attention to this update. We appreciate your cooperation as we streamline these processes to better serve you.
Request AV related assistance - AV Request Form.
Technology Assistance Center (TAC) Help Desk
All requests for IT-related service - whether for problem resolution, new computer equipment, application or web services, network questions, firewall requests, telephone or project-related needs - begin with the Technology Assistance Center (TAC). The TAC supports the day-to-day operations of NPS by providing a centralized method for reporting problems and requesting assistance. A request for service can be initiated by the following methods:
Contact the Service Desk by phone at x1046 (on campus) or 831-656-1046 (off campus) or via email at ithelp@nps.edu.
- Hours of Operation
- Monday through Thursday: 8:00 a.m. to 4:00 p.m.
- Friday: 8:00 a.m. to 1:15 p.m.
- Closed all federal holidays
Submit a ticket to us via the Ivanti service portal website: https://service.nps.edu (login required).
Get 24/7 online help on how to use the services we provide by visiting the TAC support Wiki (login required).
Walk In
Get walk-in support at the TAC Service Desk, located in Ingersoll 151.
- Hours of Operation
- Monday through Thursday: 8:00 a.m. to 4:00 p.m.
- Friday: 8:00 a.m. to 1:15 p.m.
- Closed all federal holidays