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ITACS - Services - how to get help

 

 Classroom

We would like to provide an important update regarding AV support and IT service requests:

For all AV-related requests, please contact x6911 directly. This line is staffed Monday through Friday, 7:00 AM to 4:00 PM and is the primary contact for audiovisual support. AV support requests do not require ticket creation through the TAC system—simply call x6911 for assistance.

For all other IT-related services, such as problem resolution, new computer equipment, application or web services, network issues, firewall requests, telephone inquiries, or project-related needs, please continue to initiate service requests through the Technology Assistance Center (TAC). Requests can be made by the following methods:

  • Call the TAC at x1046
  • Email ithelp@nps.edu
  • Submit a ticket through the online portal

The TAC remains your centralized resource for all non-AV-related IT support at NPS.

Thank you for your attention to this update. We appreciate your cooperation as we streamline these processes to better serve you.

Request AV related assistance - AV Request Form.


Technology Assistance Center (TAC) Help Desk

All requests for IT-related service - whether for problem resolution, new computer equipment, application or web services, network questions, firewall requests, telephone or project-related needs - begin with the Technology Assistance Center (TAC). The TAC supports the day-to-day operations of NPS by providing a centralized method for reporting problems and requesting assistance. A request for service can be initiated by the following methods:

 Email

Email the TAC at ithelp@nps.edu to submit a ticket.

 

 Phone

Contact the Service Desk by phone at x1046 (on campus) or 831-656-1046 (off campus) or via email at ithelp@nps.edu.

  • Hours of Operation
  • Monday through Thursday: 8:00 a.m. to 4:00 p.m.
  • Friday: 8:00 a.m. to 1:15 p.m.
  • Closed all federal holidays
     

Online

Submit a ticket to us via the Ivanti service portal website: https://service.nps.edu (login required).

Get 24/7 online help on how to use the services we provide by visiting the TAC support Wiki (login required).
 

 Walk In

Get walk-in support at the TAC Service Desk, located in Ingersoll 151.

  • Hours of Operation
  • Monday through Thursday: 8:00 a.m. to 4:00 p.m.
  • Friday: 8:00 a.m. to 1:15 p.m.
  • Closed all federal holidays